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Frequently asked questions…

Below are some answers that should help with any questions you may have, but if we've missed anything or you have any other query, just call!

How do I get a valuation?

Simply call Andy on 01202 287828 or email via our contact us page

Do I have to bring my car to you?

No. You’re welcome to if you wish, but we’re more than happy to visit you at your home or work.

How do I make an appointment for you to visit?

Simply call Andy on 01202 287828 or email via our contact us page

Do you have female members of staff?

Yes we do. We want you to feel as comfortable as possible while we’re with you.

How long does it take to appraise my car?

Usually around 10 minutes. A little longer if there’s tea. 🙂

Can I sell you my deceased relatives car?

Yes. We appreciate the sensitivity and specialise in bereavement sales.

I’ve been left a car in probate. Are you able to buy it from me?

Yes. A motor vehicle is a chattel and you do not have to wait until a grant of probate or letters of administration have been issued to be able to transfer a car to another owner or to sell it.

I’m no longer able to drive due to poor health. Are you able to come to me? 

Yes. We are more than happy to do so.

Can I sell you a car belonging to a family member or friend?

Yes, with their permission.

Can I sell you a vehicle on behalf of a company? 

Yes, with their permission.

Can you settle the outstanding finance on my car?

Yes, by immediate bank transfer.

Would you still buy my car if in need of repairs? 

In nearly all cases yes. The vehicle would be valued accordingly.

Do you buy left hand drive vehicles?

Yes, with the correct documentation.

Do you operate outside of the Dorset area?

We operate in Dorset, Hampshire and its surrounding postcodes. We also operate on the Isle of Wight.

I live on the Isle of Wight. Will you buy my vehicle?


Do I have to make my mind up straight away?

No. You’re under no pressure or obligation whatsoever.

How do you pay me?

By instant bank transfer. It helps if you have online or telephone banking, or someone with you who can confirm payment.

How do you protect my data?

We delete your bank details from our system prior to leaving.

Do you do necessary DVLA paperwork?

Yes. All DVLA required documentation is done online while we are with you, and DVLA will email confirmation.

I have road tax still on my car. How do I get a refund?

When we do the DVLA online transfer it will also trigger a refund of any outstanding tax to you.

Will you buy my vehicle if the V5C is not in my name or current address?

Yes, subject to some ID verification checks.

What if I have lost my V5C registration document?

We can apply for a replacement while with you.

Is it just cars you buy?

No. We buy cars, vans, camper vans and motorhomes.

Do you charge any fees?

No, we charge no fees whatsoever.

I’ve received a penalty notice/parking fine for a vehicle I sold Garrett Dorset. What do I do?

You should not receive any as we notify DVLA of ownership change, but should you receive any communication post sale, please call us and we’ll take care of it with you.

What is a ‘subject to appraisal’ price?

If we have given you an estimated price over the telephone or by email prior to seeing the car, it will be subject to us viewing it.

Do you buy vehicles of any age?


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